Membership FAQs
Here are the answers to some of the more common questions we are asked about NRMA membership. If you can't find the answer to your question here, please call our friendly call centre on 13 11 22.
Membership
Renewing online is simple, and you can pay via Visa, Mastercard or Paypal.
Renew online If you need to make changes to your membership, you'll need to register (if you haven't already) and sign in, this is so your information is protected.
Alternatively you can also pay for your NRMA membership via the following:
- Via credit card using our automated phone system on 13 11 22. (Option 3 and then option 1 for renewals payments)
- In person at your nearest NRMA office or Australia Post Outlet
- Via BPAY, using Biller Code 343483 and unique reference number listed on your current renewal circled below:
In order to change or update your vehicle details you can login to your online profile and click on the edit my profiles tab.
Please be advised that you may only change your nominated vehicle under your NRMA membership if you have disposed or sold the current vehicle listed. Each vehicle listed under a membership must be registered in the members name, or be primarily driven by the noted member. We are therefore unable to process your vehicle details change request at this time.
You can also contact NRMA's membership consultants, available on 13 11 22 within Australia or +61 2 4320 4643 8am to 6pm seven days to discuss further.
Direct debit
With so many dates to remember throughout the year, it's easy to lose track of what's due when. Choosing direct debit means your membership is simply renewed when it's due and ensures that you're covered for roadside assistance every day of the year.
As your renewal date approaches, we'll send you a reminder to let you know that the due amount will be deducted from your nominated credit or debit card and let you know once the payment has gone through on your due date. Need to check or update your card payment details? Click here to learn how.You don't have to lift a finger and there is no annual fee for the direct debit convenience, only your membership amount will be debited. You can renew now to set up a direct debit online, or if you'd like to speak with someone who can help, just call us on 13 11 22.
Credit card
Pay online now using your Visa or MasterCard by following the prompts in the online payment process. You will need your membership number handy.
BPAY
You need to be registered for internet or phone banking to renew your membership via BPAY. Log in to your internet banking or call your financial institution to make your renewal payment from your account. You'll find the BPAY reference numbers you need to make the payment on your renewal notice. Click here for a step-by-step guide to pay with BPAY.
Call us
You can easily renew your membership over the phone. For credit card payments, or help paying via credit card or to set up direct debit over the phone, call 13 11 22.
In person
To pay by Post Billpay, head into your local Australia Post Office where cash, cheques, EFTPOS or credit cards are accepted. Click here for a step-by-step guide on how to pay with Post Billpay or visit your local NRMA office.
My NRMA app
To download and use the app, you’ll need an iPhone 6s or above with iOS 15 and above, or Android with operating system 8 and above. Mobile or membership number and postcode, and access to mobile data or WiFi.
You can use the How to download the My NRMA app guide as a reference or follow the below instructions.
How to download the iPhone app
- Tap the App Store icon
- Tap the Search icon, type My NRMA and tap Search. Tap GET and enter your Apple ID or finger print if asked, then OPEN
- Log in using your mobile or membership number
- Enter the mobile number listed on your membership and tap Send SMS code
- Enter the verification code you received via SMS and tap Confirm
- Enter your membership number and postcode to log in
- Once logged in, you’ll be notified of a change to our terms and conditions
- Start exploring the new and exclusive benefits of the My NRMA app.
How to download the Android app
- Tap the Play Store icon and sign into your Google account
- In the search bar type My NRMA. Tap the my nrma app and INSTALL. Once downloaded tap OPEN.
- Log in using your mobile or membership number
- Enter the mobile number listed on your membership and tap Send SMS code
- Enter the verification code you received via SMS and tap Confirm
- Enter your membership number and postcode to log in
- Once logged in, you’ll be notified of a change to our terms and conditions
- Start exploring the new and exclusive benefits of the My NRMA app.
